Flex Credit and Flex Refund: when they make sense
When booking accommodation in Italy, you can choose the flexible Flex Credit or Flex Refund tariff. These options provide greater certainty if your stay needs to be cancelled.
How standard cancellation works
If a reservation is cancelled without a flexible tariff, standard cancellation conditions apply. Even more than 35 days before arrival, the cancellation fee is usually 30% of the total price, increasing as the arrival date approaches.
What Flex Credit and Flex Refund offer
Flexible tariffs change this situation:
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reservations can be cancelled up to 35 days before arrival with no cancellation fee
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only the one-time Flex tariff fee is non-refundable
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all other paid amounts are:
for Flex Credit converted into credit for a future stay,
for Flex Refund returned using the original payment method.
After the 35-day period, the cancellation conditions specified in the contract apply.
Why Flex makes sense
The flexible tariff allows you to book early, when accommodation availability and First Minute prices are at their best, while keeping the freedom to cancel the reservation for a predefined and limited fee.
Difference between Flex Credit and Flex Refund
Flex Credit
Suitable if you plan to postpone your trip to Italy. The amount becomes credit valid for 12 months.
Flex Refund
For travellers who prefer the certainty of receiving their money back to their account.
What Flex tariffs do not replace
Flex Credit and Flex Refund are not cancellation insurance and do not apply to:
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insurance premiums or administrative fees
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amounts already irreversibly paid to third parties (e.g. local fees, beach equipment etc.)
Conditions of Flex Credit and Flex Refund tariffs
